RETURN & REFUND POLICY

Last Updated: May 2026

At Geloria, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

• Returns are accepted within 30 days of receiving your order.

• Items must be unused, unworn, and in their original packaging.

• Proof of purchase or order confirmation is required for all returns.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Earrings

• Personalized or custom-made jewelry

• Gift cards

• Sale or clearance items

Refunds

• Once your return is received and inspected, we will notify you of the approval status.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or incorrect. Please contact us within 7 days of receiving your order.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please email us with photos of the product and packaging within 48 hours of delivery.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or an incorrect item was sent.

• We recommend using a tracked shipping service for returns.

Contact Us

For any return or refund inquiries, please contact us:

Email: geloriagrace@gmail.com

Store: Geloria